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Help Guide

Online ordering is simple but it can be even quicker when we know what to do!

We want to make it as easy as possible so whether you're a wiz or new to online ordering, please just take two minutes to read our online ordering guide... click here for our ONLINE HELP GUIDE


Security is paramount, when re-orderring it is best to login first.

There are usually two reasons why you can't login,

1/ It's easy to mistype a password, try cutting and pasting it, some browsers allow you to save it for quicker access.
2/ If your account is new we need to upload a verification.

You can also quickly reset a password (from the same device and browser that you're using)

We now have PayPal One Touch which is used by more than 70 million people. PayPal’s One Touch service allows users to stay logged in on their devices and avoid the hassle of continuously logging in for future purchases.

Any problem drop us an email and we'll look into it as soon as we can.

Different Delivery Address

If you wish, we can send gifts to a different delivery address - usually anywhere in the UK, but if you need us to send it further just email us with what you want and the delivery address and we'll arrange a quote.

We recommend to pay by WorldPay if your order is going to a different address.

Due to the way Paypal processes card transactions and shipping, Paypal uses the delivery address, so you would need to correct the address for the card details manually if you wish to pay with Paypal.

Secure Credit Card Payments

Secure Credit Card Payments
Payments by credit or debit cards are processed by 2 leading Card Payment Merchants - WorldPay & Paypal. We don't keep your card details and there are strict compliance rules.

WorldPay and PayPal, are both household names and trusted by over 20 million businesses worldwide, PayPal has around 286 million active users. 26% of consumers find PayPal to be the safest online payment option with around 88% of online buyers using PayPal (Source: ) WorldPay process over 40bn transactions annually across 146 countries. It was the UK's largest payment processing company.

Simply select the option that you prefer. If you wish to pay by Credit / Debit Card on card on Paypal you do not need to set up an account - but if you have a PayPal Account, to speed things up, it might not show you that option.

Click & Collect"

Click & Collect
When ordering for "Click & Collect" click on the arrow for the drop down to change the delivery to collect.

Please ignore the fact that it will duplicate your invoice address on your order confirmation etc. Our system logically assumes that all our product must be going to an address!

Safe Online Ordering - PSD2 Update - May 2021

We're delighted to confirm all our online systems / protocols have been checked and upgraded to comply with the new Payment Service Directive v2 (PSD2) and Strong Customer Authentication (SCA) 3D Security protocols - as required in the UK from the 1st June 2021.

At Red Bank Cider security is paramount and we've taken the following steps to ensure online security:-

1/ We regularly review our policies and software to give 100% confidence that you can order safely from Red Bank Cider

2/ Your online orders are fully encrypted - even ISP system staff cannot access your order and our site doesn't collect / store your card details

3/ We use the latest version of Sellerdeck's robust e-commerce platform built by one of oldest e-commerce companies (est.1994 10+ years before Shopify and Amazon) which complys with current security protocols

4/ All our systems have EU based cybersecurity software delivering best-in-class security including anti-malware, ransonware protection, threat prevention, detection, and response solutions in the industry.

5/ We meet strict compliance rules including General Data Protection Regulations (GDPR) to protect your data. We're registered with the ICO registration number: ZA748460

6/ Payments by credit or debit cards are processed by 2 leading Card Payment Merchants - WorldPay & Paypal; and their Payment Gateways meet the :-
Payment Service Directive v2 (PSD2)
Strong Customer Authentication (SCA) 3D Security protocols
Payment Card Industry Data Security Standard (PCI DSS)

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