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Help Guide


Online ordering is simple but it can be even quicker when we know what to do!

We want to make it as easy as possible so whether you're a wiz or new to online ordering, please just take two minutes to read our online ordering guide... click here for our ONLINE HELP GUIDE


Security

Security is paramount, when re-orderring it is best to login first.

There are usually two reasons why you may not be able to login

1/ It's easy to mistype a password, try cutting and pasting it, some browsers allow you to save it for quicker access.
2/ If your account is new we need to upload a verification.

You can also quickly reset a password (from the same device and browser that you're using)

We are also looking at PayPal One Touch which is used by more than 70 million people. PayPal’s One Touch service allows users to stay logged in on their devices and avoid the hassle of continuously logging in for future purchases.

Any problem drop us an email and we'll look into it as soon as we can.


Different Delivery Address

If you wish, we can send gifts to a different delivery address - usually anywhere in the UK, but if you need us to send it further just email us with what you want and the delivery address and we'll arrange a quote.

Due to the way Paypal processes transactions and shipping, Paypal uses the delivery address when ordering, Simply correct the address for the card details manually when on the PayPal page, and proceed.

Credit Card Payments

Credit Card Payments
Payments by credit or debit cards are processed by our Card Payment Merchant.

We don't keep your card details.

Currently we use PayPal, a household name, trusted by 20 million businesses worldwide,
PayPal has around 286 million active users. 26% of consumers find PayPal to be the safest payment option with around 88% of online buyers using PayPal (Source: https://spendmenot.com/paypal-statistics )

Simply select the bottom option - Pay with Credit / Debit Card. You do not need to set up an account - but if you have a PayPal Account, to speed things up, it might not show you that option.

Click & Collect"

Click & Collect
When ordering for "Click & Collect" click on the arrow for the drop down to change the delivery to collect.

Please ignore the fact that it will duplicate your invoice address on your order confirmation etc. Our system logically assumes that all our product must be going to an address!

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